Refund & Returns Policy
At GNX Systems, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return:
- The item must be unused, unopened, and in its original sealed packaging.
- The product must be in the same condition as when it was delivered.
- Proof of purchase (invoice or receipt) is required.
Products returned without prior authorization from GNX Systems may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Software licenses and digital products
- Microsoft 365 and other subscription licenses
- Customized or special-order products
- Products ordered specifically upon customer request
- Opened or used products
- Clearance, promotional, or sale items
- Services already delivered, including installation, configuration, consulting, or maintenance
Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during shipping,
- Defective,
- Incorrect,
- Missing components,
please notify us within 48 hours of delivery by emailing Support@gnxsystems.com with:
- Your invoice number
- Photos of the product and packaging
- A description of the issue
We will inspect the claim and arrange a replacement or refund where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges, installation fees, and service charges are non-refundable unless the return is due to our error.
Exchanges
We replace products only if they are defective or damaged.
To request an exchange, please contact:
Special Orders
Products specially imported or ordered specifically for a customer are non-refundable and non-returnable, unless they arrive defective or incorrect.
Shipping Returns
Before returning any item, please contact our support team to obtain return authorization.
Email: Support@gnxsystems.com
Customers are responsible for return shipping costs unless the return is due to:
- Our shipping error
- A defective product
- An incorrect item supplied by GNX Systems
We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
GNX Systems is not responsible for items lost or damaged during return shipment.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us:
GNX Systems
📞 Phone: +971 56 598 8772
📧 Sales: Sales@gnxsystems.com
📧 Support: Support@gnxsystems.com
📧 General Inquiries: Info@gnxsystems.com