Welcome to GNX Systems These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. Company Information
GNX Systems
Dubai, United Arab Emirates
Phone: +971 56 598 8772
Email: Info@gnxsystems.com
Support: Support@gnxsystems.com
Sales: Sales@gnxsystems.com
2. Acceptance of Terms
By using this website, requesting a quotation, placing an order, or purchasing our products or services, you confirm that you have read, understood, and agreed to these Terms & Conditions.
3. Products & Services
GNX Systems provides IT products and professional technology services, including but not limited to:
- Managed IT Services
- Network Infrastructure
- Structured Cabling
- Servers & Storage
- Cybersecurity Solutions
- CCTV & Access Control Systems
- Cloud & Microsoft 365 Solutions
- IT Consulting
- Hardware and Software Supply
- Annual Maintenance Contracts (AMC)
All products are subject to availability.
4. Quotations
Unless otherwise stated:
- Quotations are valid for 7 calendar days.
- Prices may change without prior notice due to supplier pricing, exchange rates, or availability.
- A quotation does not constitute a confirmed order until accepted by both parties.
5. Orders
Orders become binding only after:
- Written confirmation by GNX Systems; and
- Receipt of any required advance payment.
GNX Systems reserves the right to reject or cancel any order due to pricing errors, stock unavailability, supplier restrictions, or suspected fraudulent activity.
6. Pricing
Unless otherwise stated:
- All prices are in United Arab Emirates Dirhams (AED) or the quoted currency.
- Prices are exclusive of 5% UAE VAT unless explicitly stated otherwise.
- Shipping, installation, customs duties, and additional services may be charged separately unless included in the quotation.
7. Payment Terms
Payment terms are specified in the quotation or invoice.
Depending on the project, payment may require:
- Full advance payment
- Partial advance payment
- Milestone payments
- Payment upon delivery
- Credit terms approved in writing
Failure to pay invoices by the due date may result in suspension of services or delayed deliveries.
8. Delivery
Delivery dates are estimates only.
GNX Systems is not liable for delays caused by:
- Manufacturers
- Suppliers
- Shipping companies
- Customs authorities
- Force majeure events
- Any circumstances beyond our reasonable control
Risk transfers to the customer upon delivery.
9. Stock Availability
Product availability is subject to confirmation from manufacturers and distributors.
If an item becomes unavailable after an order is placed, GNX Systems may:
- Offer an equivalent product;
- Revise the delivery schedule; or
- Issue a refund if the order cannot be fulfilled.
10. Software & Licensing
Software licenses, activation keys, subscriptions, cloud services, and downloadable products are non-returnable and non-refundable once issued, except where required by applicable law.
License use is governed by the respective software vendor’s licensing terms.
11. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy.
Products must not be returned without prior approval from GNX Systems.
Special-order items, customized products, software licenses, and services are generally non-returnable unless defective or supplied incorrectly.
12. Warranty
Unless otherwise stated:
- Products are covered by the manufacturer’s warranty.
- GNX Systems does not provide additional warranties beyond those offered by the manufacturer unless specified in writing.
- Warranty does not cover misuse, accidental damage, unauthorized modification, improper installation, or normal wear and tear.
13. Installation & Professional Services
Where installation, configuration, consulting, or managed services are provided:
- The customer shall provide reasonable access to the site and required facilities.
- Delays caused by the customer may result in additional charges.
- Completed professional services are non-refundable.
14. Customer Responsibilities
Customers agree to:
- Provide accurate information.
- Maintain backups of important data before service.
- Provide access to equipment and locations when required.
- Use products and services lawfully.
15. Limitation of Liability
To the maximum extent permitted by applicable law, GNX Systems shall not be liable for:
- Loss of profits
- Loss of business
- Loss of data
- Business interruption
- Indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for the affected product or service.
16. Intellectual Property
All website content, graphics, text, branding, logos, documents, and other materials are the property of GNX Systems or their respective owners and may not be copied, reproduced, or distributed without prior written permission.
17. Privacy
Your use of our website is also governed by our Privacy Policy.
18. Force Majeure
GNX Systems shall not be liable for delays or failures resulting from events beyond our reasonable control, including natural disasters, war, labor disputes, transportation disruptions, cyber incidents, government actions, or supplier failures.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of the UAE, unless otherwise agreed in writing.
20. Changes to These Terms
GNX Systems reserves the right to update or modify these Terms & Conditions at any time. Updated versions become effective immediately upon publication on our website.
21. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
GNX Systems
📞 Phone: +971 56 598 8772
📧 Sales: Sales@gnxsystems.com
📧 Support: Support@gnxsystems.com
📧 General Inquiries: Info@gnxsystems.com